Frequently Asked Question
What does “made to order” mean?
Thats an item we create especially for you. When you place an order, please allow for the stated production time. Unfortunately, we are not able to rush our production times or ship dates. Even if you choose not to personalize the item, production times remain the same.
Do you have a wholesale program?
If you are an event planner or you sell party supplies, we invite you to reach us for our wholesale program. Please send an email to firstname.lastname@example.org
Do you have a retail store location? I live nearby; can I pick up my order from your warehouse?
We have retail locations as can be seen in the store locations page. For store pick up kindly call the customer care number.
How long will it take to receive my refund?
All refunds typically take 10 to 15 days from receipt of returned merchandise to process.
What is a Delivery Surcharge?
Because some items are larger, these items have a delivery surcharge. The surcharge is in addition to the regular shipping and handling charges and the cost will be applied at checkout. The price will appear individually by each item and is included in the total for "Shipping and Handling". Surcharges vary by item.
Do you ship internationally?
For now we do not ship internationally. Please leave your email id in our newsletter box and we will keep you updated as soon International shipping starts.
How do I submit a photo for an item I want to order? What are your photo requirements?
When adding the item to your shopping cart you will be prompted to upload your photo. We accept these types of images: TIF, JPG, PNG, GIF and BMP. The quality of your product starts with your image and the production time for your product cannot start until an acceptable image has been received. We want to supply you with the highest print quality possible and ask that the below recommendations be followed.
How do I personalize my item?
Add the item to your cart and the customization screen pops up allowing you to enter your own personalization. You will be presented with all the options and choices available for that particular item.
How much time does it take for imprinted items to arrive?
Custom-imprinted production times vary depending on the product. Please consult the catalog item description or on-line product page for more detailed information. If you use standard ground shipping, add an additional 2-5 business days to the production time for an approximate delivery date. Expedited shipping is also available to some locations.
I have more than one promo code. Can I use them both?
Unfortunately, you can only use one promotion code or coupon per order. Offers and coupons cannot be combined.