Shipping and Delivery
What You Need to Know
We at Hippity Hop know how important it is to receive your parcels quickly and efficiently, especially when working to a deadline such as hosting a party. Our goal is to get your products shipped as soon as possible. We also keep the important issue of packaging at the forefront of our mind and none of our products are over-packaged.
Shipping from Hippityhopstoer.com is FAST and easy!
Hippityhopstore.com ships products ONLY in India.
Orders placed by 3:00 pm IST, Mon-Sat, will usually ship the same day or next day, provided there is no customisation, credit card information is correct, your order is not oversize air, and it is not a Holiday.
Orders placed after 3 pm IST, ship the next business day or within 48 hours from our warehouse in Mumbai.
Refer to our Estimate Delivery chart below to see how long it will take to receive a package sent by your method of shipping.
Days indicated are business days, Mon-Sat only. The day your order ships does not count as a time-in-transit day.
Start counting AFTER the day it ships. (Note: Shipping days refer to business days only, Mon-Sat). Shipping times never include Sundays or Holidays.
Since we use third party courier service. We DO NOT take guarantee for deliveries on local holidays.
Regular Free Shipping
Metros - 6-8 Working Days from the date of the order
Non Metros - 7-10 Working Days from the date of the order
Metros - 2-4 Working Days from the date of the order
Non Metros - 3-5 Working Days from the date of the order
2 Days Production Time Extra
1 Day Production Time Extra
NEED IT FASTER?
Please email us at firstname.lastname@example.org for making special requests. Faster deliveries will incur additional charges and packages will be sent either by Blue Dart.
Yes, we ship internationally, but courier charges would be borne by client on actual basis
For international orders write in to email@example.com
What if the product is received in damaged condition?
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please read the Cancellation & Refund Policy.
Return & Cancellation Policy
Everything You Need to Know
Though we strive to give you a great customer experience each time you shop with us, if at all you are not satisfied with your purchase, please read the details on how we can best assist you.
We mean what we say! All you need to do is to drop an email at firstname.lastname@example.org within a period of 7 days, from the date of order. However, you must understand that we can’t bear a loss either; so Exchange of products will be accepted only if the products are Exchanged in a saleable condition with the tags intact and in their original packaging, in an undamaged condition. C’mon that’s just fair! Is’nt it?
You may Exchange a part of the Order, in case of multiple items in an order. Any product being Exchanged needs to be Exchanged in full including all components as well as any complimentary gifts or products which came along with it.
However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for Exchanges.
There are some conditions for our return policy which are as follows:
If you have received wrong/damaged or defective product then please feel free to return us back within 7 days of delivery.
Note: Please report to us within 24 hours of delivery of wrong/damaged or defective product through email at email@example.com & our customer care would help to get the refund/replacement of the product if there is a valid reason. If you are not able to inform us within 24hrs then www.hippityhopstore.com shall not be held liable for not replacing or exchanging that order.
Please note that “Hippity Hop’s Exchange Policy” does not apply to Customised Items. Please clear all doubts over email or phone before ordering any customised products.
The items should not be opened or used i.e. it should be in original packing with all labels and tags on it.
Refund/ replacement for goods/ merchandise is subject to inspection and checking by Hippity Hop team.
Damages due to neglect, improper usage or application will not be covered under our Exchanges Policy.
Any product/s can be bought in exchange. The final price of exchanged products should be equal to or more than the price of returned items. You can buy any number of items in exchange provided the final price of exchanged products should be equal to or more than the price of returned items
Some special rules for promotional offers may override “Hippity Hop’s Exchange Policy.”
Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the exchange value of your order as these are non-refundable charges.
Exchange can be avail by the customer by shipping the goods back to us at their cost
Please make sure that you use reliable courier service that has tracking option of the shipment as the replacement can be processed only once the item is received in as is condition.
The company cannot accept responsibility for loss or damage during return transit.
There are no RETURNS ON SALE OR CLEARANCE ITEMS
There is no return pick up facility. The products will have to be returned by the customer at their own cost and refund will be issued after receipt of the product in proper condition within 10 days of raising the return request
If the customer chooses to cancel the order before the product is shipped, he will be entitled to a FULL refund. We will refund the money to your Hippity Hop account for purchases. If the cancellation is after your product has shipped, we will not be able to refund your order.
Please contact us on firstname.lastname@example.org or speak with customer care on (9 am-6 pm) for any doubts and concerns.
About Our Policy
We do not provide refund on any personalised and handcrafted items. However if there is any item which has reached you wrong which you did not order for and is non-customised, we will be happy to offer a refund within 5 days from the day you received the order. Refunds are directly processed to the Debit/Credit or Bank Account which you used to make payments. All Cash on Delivery orders will get credit of the said refund in their Account for further use.
Your Data is Secure
Nobody wants to have his or her personal information sold or misused.
If you have the smallest of doubt, feel free to call us or write to us at email@example.com
We do not give, exchange, trade, or sell your information to anyone.
What information do we collect?
The information we learn from customers helps us enhance and personalize the Website and the services we offer. We gather the following types of information
Information You Give Us: We receive and store any information you enter on our Websites or give in any other way (e.g., by telephone). This may include information you provide when you register as a member (either directly or through Facebook), engage in transactions, search, contact customer service, or participate in contests, promotions, surveys, forums, content submissions, chats, bulletin boards, discussion groups, requests for suggestions or other aspects or services offered by us. As a result, you may be supplying us with information such as your name, address, and phone numbers; and other billing information; people to whom purchases have been shipped, including addresses and phone number; names and e-mail addresses of friends and possible referrals and other people. Please note for online payments hippityhopstore.com does not ask for or capture any information pertaining to your credit/debit cards or information about your internet banking account. All online payment transactions are done at the payment gateway site (we use more than one payment gateway). The payment gateways that we have tied up with are affiliated with established banking institutions and follow guidelines that are published and monitored by the Reserve Bank of India.
Automatic Information: We automatically receive and store certain types of information whenever you interact with us. For example, as most websites do, we use “cookies,” and we obtain certain types of information when your web browser accesses the Websites. This information is compiled and analyzed on both a personal and an aggregated basis, and it may include the website’s Uniform Resource Locator (“URL”) that you just came from, which URL you will go to next, what browser you are using, and your Internet Protocol (“IP”) address. Other examples of automatic information we may collect are purchase history, products viewed or searched for, visits to certain pages, page interaction information and the phone number you used to call us. We associate the information we store in cookies to personally identifiable information you submit while on our site.
Information Provided by Third Parties: We may obtain certain information of customers from third parties. This may include updated delivery or address information from carriers and information (including name and email addresses) of possible referrals from customers.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
• To improve our website – we continually strive to improve our website offerings based on the information and feedback we receive from you
• To improve customer service- your information helps us to more effectively respond to your customer service requests and support needs
• To send periodic emails- The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
• We may use the information we collect to notify you about important changes to the website, new Pretty Ur Party services and special offers we think you’ll find valuable. This may also include special offers, information on upcoming retail store promotions and other marketing related information for the hippityhop.com website, retail stores and/or on behalf of our carefully selected promotional partners
HOW DO WE PROTECT YOUR INFORMATION?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via secure socket layer (ssl) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
We use small text files called “cookies” that provide non-personally identifiable information to us regarding the visitors to the Websites. In addition to the URL and IP addresses of our visitors, cookies may gather the date and time of all visits to our Websites. We may also track the pages of our Websites that users viewed during their visit, or track search terms entered on our Websites by that visitor. This helps us keep track of the number of visitors to our Websites and allows us to gauge the areas that are of the most interest to our visitors.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
What is co-branding?
What information do you collect on the Mailing List page?
On the Mailing List page, we ask for your name and address so that we may mail you special offers and promotions. There is space for you to give us additional contact information as well as demographic information, but only your name and email address are required. An email address is required if you wish to receive email offers and HippityHopStore.com newsletters.
All information that you provide in the “Customer Feedback” section is used only by HippityHopStore.com to better define our product selection and special offers.